Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when you request an estimate, contact us, or use our secure portal. This includes:

• Contact Information: First and last name, email address, and phone number.
• Project Information: Property address, project type, square footage, and specific details shared in our forms.
• Portal Data: Project IDs, login credentials, and files (such as PDFs, DWGs, or images) uploaded to the Client Tracking Portal.

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including Google Analytics and Meta Pixel, to analyze website traffic, improve user experience, and deliver targeted advertisements. These tools operate strictly in accordance with your preferences selected via our Cookie Consent Banner, supporting GDPR Consent Mode v2. You can manage, update, or withdraw your consent at any time.

3. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To provide detailed estimates, execute technical drafting services, and manage your project communications via the Client Portal.
• Marketing Communications: We may use the email address provided in the "Get an Instant Estimate" form to send you promotional emails, newsletters, and updates about our services. You can opt out of these communications at any time by clicking the "unsubscribe" link at the bottom of our emails.
• Improvement: To enhance our website functionality, customer service, and overall security.

4. Data Retention

We retain your personal information and project files uploaded to the Client Tracking Portal for a period of six (6) months after the official completion of your project, or as otherwise dictated by industry standards and legal obligations. After this period, project files and sensitive data may be securely deleted from our active servers to protect your privacy.

5. Sharing Information

We do not sell, trade, or rent your personal information to third parties. Furthermore, we handle all drafting work in-house and do not share your project information, blueprints, or personal data with external engineers, surveyors, or subcontractors. We only share data with trusted third-party service providers (such as hosting platforms and analytics tools) strictly to operate our website and conduct our business, under confidentiality agreements.

6. Data Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information when you enter, submit, or access your personal information or project files on our secure portal.

7. Your Rights (ARCO Rights)

Under GDPR and applicable privacy regulations, you have the right to request access to, rectification of, restriction of, objection to, or deletion of your personal data stored in our systems (ARCO Rights). You also have the right to request data portability. To exercise these rights, please contact us directly at our dedicated privacy mailbox.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at: